Our rates explained
Repairs, problems diagnosed and resolved from £50. No fix, No Fee.
Free advice, consultation and estimates. Call now on 07775 813762 or 01507 523557 or contact by email info@reedtek.co.uk
We will always quote the appropriate rate in advance. Some problems may require significant repair time and computers may need to be taken to our office. In such cases an estimate will be provided as soon as possible.
Rates
- Drop off repairs, hardware or software including virus/malware removal from £50
- Home computing and networking support and repairs £40 per hour plus parts (Call out fees apply)
- Call out/home visits for repairs, installations, support and training from £60 (includes up to one hours work and local travel up to 10 miles round trip). Additional time over one hour is charged at £10 per 15 mins
- Telephone and remote support and advice. Free advice to new and existing customers. Support work undertaken is charged at standard rates
- Business system support, design, installation £40 per hour+VAT plus parts
- Business call out/site visit from £60+VAT (including local travel up to 10 miles round trip and up to 1 hours work)
Unless otherwise stated there will be a minimum charge of £50 for repairs made at our office or £60 for a home visit (£60+VAT for business site visits), these fees allow for up to 1 hours work. Many support issues can be resolved in 1 hour or less. In the event of a more time consuming problem then we will provide an estimate as soon as possible. Time over the initial 1 hour will be charged at the appropriate hourly rate. For home and business site visits which require travel over 10 miles (round trip) we may add travel to our charges at £2 per mile+VAT but only for the additional miles traveled over 10 miles. Telephone and remote support time is billed at a minimum of 30 minutes per new contact/case.
Chargeable hours are rounded to the nearest 15 minutes. VAT Invoices and time sheets are provided and are available on request by email.
Terms and Conditions
Invoices are due for payment from the date of issue however an allowance of 5 weeks is made for the usual business/accounting processes to complete. All supplied goods remain the property of Reedtek until paid for in full. Software licences can be withdrawn if not paid for in full and this will be done after 8 weeks from invoice date.